Thank you for choosing AIrprisegift. To ensure a seamless experience, please review our policies regarding sample production, order processing, and delivery logistics below.

We offer the option to provide physical samples featuring your submitted artwork before proceeding with bulk production.

Service Fee: Please note that a sampling fee applies to all custom requests.

How to Order: Contact your dedicated sales representative for a personalized quote and estimated lead times for sample production.

An order is considered "Confirmed" once you receive an official confirmation email from us containing your unique Order Number.

Standard Processing Timeline

Order Confirmation Time Processing Schedule

Mon – Fri (Before 1:00 PM) Same Business Day

Mon – Fri (After 1:00 PM) Next Business Day

Sat – Sun & Public Holidays Next Business Day

Standard Delivery Hours: Monday to Friday, 9:00 AM – 6:00 PM (Excluding Public Holidays).

Access: Please ensure that the delivery location is accessible and a point of contact is available during these hours.

The following charges apply for special delivery requests or incidents resulting in unsuccessful delivery attempts:

Service Category Description / Scenarios Fees (SGD)

Failed Delivery

1. Access denied by building management/security.

2. On-site contact person unavailable at time of arrival.

3. Incorrect or incomplete address provided to AIrprisegift.

Next-Day Scheduling Delivery instructions provided after 1:00 PM for the following day. (Subject to fleet availability). $30

Time-Range Delivery

Requesting delivery within a specific 3-hour window:

• 09:00 - 12:00

Specific Time Delivery Requesting delivery at a precise time (with a +/- 15-minute buffer). (Subject to fleet availability). $75

Express Charges For orders requiring a faster turnaround than the standard lead times listed on our website. (Subject to current production capacity; fees vary by quantity). $100 min.